WEBSITE AND CUSTOMER DATA PRIVACY POLICY
This privacy policy applies to the following companies:
· Kiezebrink Putten B.V. – Chamber of Commerce 8022069
· Kiezebrink International B.V. – Chamber of Commerce 99457822
· Kiezebrink Groep BV – Chamber of Commerce 54140447
· Kiezebrink Rodents B.V. – Chamber of Commerce (KvK) 5075510
· Animal Food Express B.V. – Chamber of Commerce (KvK) 58174915
Together, they are referred to in this statement as the Kiezebrink Group.
Contact details: Postal address: Hoge Eng Oost 52a, 3882 TN Putten, The Netherlands
Visiting address: Hoge Eng Oost 50, 3882 TN Putten, The Netherlands
Telephone: 0031 341-358338
Email: [email protected]
1. Who are we?
The Kiezebrink Group processes personal data relating to customers, suppliers, website visitors and other contacts with due care and in accordance with the General Data Protection Regulation (GDPR).
If you have any questions about this privacy statement, please contact us via:
· Email: [email protected]
· Telephone: 0031 341-358338
2. What personal data do we process?
When you are a customer, contact us or visit our website, we may process the following personal data:
· first name and surname;
· company name;
· address details;
· telephone number;
· email address;
· payment details;
· IP address;
· order and delivery details;
· communication details;
· details you enter via contact forms;
· any other details you provide voluntarily.
We receive this data directly from you or via our systems and website.
3. Why do we process personal data?
Kiezebrink Group processes personal data for the following purposes:
· processing and fulfilling orders;
· customer service and communication;
· invoicing and administration;
· transport and delivery planning;
· performance of contracts;
· legal obligations;
· security of systems and websites;
· improvement of our services and website;
· marketing and customer relationship management, where permitted.
You are not obliged to provide us with your data, but without this data we cannot deliver products.
4. On what basis do we process personal data?
We process personal data only where there is a valid legal basis for doing so, such as:
· performance of a contract;
· a legal obligation;
· legitimate business interests;
· consent of the data subject where required.
5. How long do we retain personal data?
Kiezebrink Group does not retain personal data for longer than is necessary for the purpose for which it was collected or for as long as is required by law.
The following retention periods apply, amongst others:
· administrative and invoicing data: 7 years;
· enquiries: up to 2 years if no contract is concluded;
· website data: in accordance with cookie and analytics retention periods.
6. Sharing personal data with third parties
We only share personal data with third parties where this is necessary for:
· the provision of our services;
· transport and logistics;
· payment processing;
· hosting and IT services;
· legal obligations.
We work with systems and suppliers including:
· Microsoft 365;
· KING ERP;
· VPlan;
· TomTom;
· hosting and website providers.
Where required, we enter into data processing agreements with parties that process personal data on our behalf. We never sell personal data to third parties.
7. Website visits and cookies
On our website, we collect general visitor data, including:
· IP addresses;
· browser data;
· device data;
· time of visit;
· click and browsing behaviour.
This data is used for:
· the technical operation of the website;
· security;
· analysis and improvement of the website;
· statistics.
Where possible, this data is anonymised.
Our website uses an SSL certificate to ensure a secure connection.
8. Google Analytics
Kiezebrink Group uses Google Analytics to gain insight into the use of the website and the effectiveness of our services.
We have taken measures to protect visitors’ privacy, including:
· anonymising IP addresses where possible;
· limiting data sharing with Google.
Google may process data on servers outside the European Economic Area (EEA). Appropriate security measures are applied in accordance with the GDPR.
9. Security of personal data
Kiezebrink Group takes appropriate technical and organisational measures to protect personal data against:
· loss;
· misuse;
· unauthorised access;
· unwanted disclosure;
· unauthorised alteration.
Our website uses, amongst other things:
· SSL security;
· secure connections;
· access controls;
· secure IT systems.
10. Your rights
Under the GDPR, you have the right to:
· access your personal data;
· rectify personal data;
· have personal data erased;
· object to processing;
· restrict processing;
· transfer data (data portability);
· withdraw consent where processing is based on it.
Requests can be sent to:
We will respond within one week at the latest.
11. Complaints
You have the right to lodge a complaint with the Dutch Data Protection Authority if you believe that Kiezebrink Group is processing personal data incorrectly.
12. Obligation to provide data
The provision of certain personal data is necessary for:
· the performance of contracts;
· the delivery of products;
· invoicing;
· communication.
If this data is not provided, Kiezebrink Groep may be unable to supply products or services.
13. Changes
Kiezebrink Group reserves the right to amend this privacy statement. The most up-to-date version is published on the website.
If you feel that your data is not properly secured, or that it has been misused, please contact us at [email protected].